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How can I cancel my iTunes subscription and get a refund?

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Subscriptions bought via iTunes for iPhone, iPad and Apple TV need to be managed via iTunes. Clicking on the arrow next to any of them will let you view the order's details. Refunded Full payment amount was refunded.

While we are informed about your subscription status by Apple, we do not manage and control your subscription and payments. For example, you might display a custom thank-you message if the user agreed to the price change. Select a link for more information.

iTunes Support

Google Play's refund policies are available in the , but you're also responsible for setting your own policies for refunds. Buyers may contact you directly with questions about refunds or cancellations. You must issue refunds in accordance with your policy. Note: Play Console permissions are separate from any permissions managed within the. To find an order, you can search by order ID or the user's full email address. Order statuses On your Order management page, a status is displayed for each order. Cancelled Payment was cancelled during processing by the user or due to a payment issue. Charged Payment was successfully charged. Partially refunded Part of the payment amount was refunded. Payment declined User's payment method was declined. Refunded Full payment amount was refunded. Select the type of order you want to refund or cancel You can issue full or partial refunds for items your users have purchased. To find an order, you can search by order ID or the user's full email address. Issue a partial refund using the Play Console website If you want to refund only part of an in-app purchase, you can issue a partial refund using the Play Console website. Partial refunds are only supported for orders placed after March 2018. When you issue a partial refund, the percentage of the refund also applies to your payout and amounts. For example, if you issue a partial refund for 50% of an order, 50% of your payout and 50% of the transaction fee paid to Google is refunded to the user. Then, click the switch until it turns blue. If you cancel a subscription, the user won't be charged again and will retain the subscription until the end of the current billing period. Important: Canceling a subscription doesn't issue a refund. To find an order, you can search by order ID or the user's full email address. To find an order, you can search by order ID or the user's full email address. You can issue full or partial refunds for subscriptions your users have purchased. To find an order, you can search by order ID or the user's full email address. You can also perform this action with the. You can also perform this action with the. To find an order, you can search by order ID or the user's full email address. You can also perform this action with the. You can also perform this action with the. Issue a partial refund using the Play Console website If you want to refund only part of a subscription, you can issue a partial refund using the Play Console website. Partial refunds are only supported for orders placed after March 2018. When you issue a partial refund, the percentage of the refund also applies to your payout and amounts. For example, if you issue a partial refund for 50% of an order, 50% of your payout and 50% of the transaction fee paid to Google is refunded to the user. Then, click the switch until it turns blue. You'll see the returned transaction fee on your next earnings report. If you refund an order after you've received the payout for it, the amount you refund your buyer will be deducted from a future payout. The amount withdrawn from your bank account will equal your negative balance as of the day Google initiates the debit. Why was an order refunded? These refunds are issued as a courtesy to your users or as required by law and are included as part of our. They can only return an app once. Account reviews To ensure a safe purchasing environment and compliance with our , our specialists review payments profiles on a regular basis. During this time, you will be temporarily unable to process refunds through your account. This change in your normal refunding should be rare, and the process is normal. You'll be able to resume processing refunds through your account 24 hours after your refund attempt is first declined. I can't issue refunds or subscription cancellations If you receive a message that you're blocked from issuing refunds or subscription cancellations, you have reached the limit for your developer account. When an account reaches the refund or cancellation limit, we will email the. If you need to issue refunds or cancellations before the restoration time shown in your Play Console, the account owner can. Related content For more information on how to update bank account details, find your merchant ID, set up your tax rates, and more, go to.

To enable these notifications, see. Google Play dynamically extends the expiryTimeMillis value until the grace period has expired. Note: Play Console permissions are separate from any permissions managed within the. These Subscription, Authentication and Mobile Products Terms and Conditions supplement the Web Site Terms and Conditions, which can be found at and are incorporated herein by reference. His subscription is currently due to expire on August 1. Handle user confirmation of price change If the user accepts your subscription's new sin, the library also sends a notification to your billing server. If you elected to pay in monthly installments, you agree to pay the total Fees during the term of the Subscription Product you selected in the number of equal installments identified during your purchase. This dialog explains that your ring change takes effect immediately for new subscribers and within a 30-day period for existing subscribers who agree to the price change. However, when upgrading or downgrading, you pass the product IDs for the current subscription and the future upgraded or downgraded subscription to the object using the method. Online Banking 1-10 business days Processing time can be affected by your bank, app subscription refund typically takes between 4 and app subscription refund business days. However there are exceptions.

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released December 15, 2018

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